Legal.
This page contains comprehensive information and reference on Coco & Bella Creative Design Co.'s Terms of Service, Privacy, Cookie, User, and Poster Store Policies, plus Data Sharing Agreements.
Our Terms of Service.
The following below sets out Coco & Bella Creative Design Co.'s terms and conditions of service, including processes and pricing. Should you have any questions on any of the following, contact support@cocoandbellacreativedesign.co.uk
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| The Graphic Design Services We Offer.
Graphic design is the art of creating visual content, which includes using typography, images, colours, and shapes to communicate a message. Its ultimate goal is to make information easy to comprehend. These are type of graphic design services Coco & Bella Creative Design Co. offers:
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​Brand Identity Graphic Design
This involves designing a logo, typography, color schemes, and visual elements that reflect a brand’s personality. The goal is to create a coherent and appealing brand identity that will resonate with the target audience. As brand designers we are well-versed in the non-visual aspects of branding. Such as brand personality and brand voice and tone. These concepts are intrinsically tied to how the visual brand looks.
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Marketing and Advertising Graphic Design
This type of design covers promotional materials like brochures, flyers and leaflets, posters, banners, social media ads etc. The goal is to attract, engage, and persuade the target audience. All while staying true to the brand guidelines and visual identity!
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Web and UI Graphic Design
Also known as UI design, this involves creating user-friendly and visually appealing interfaces for websites, mobile apps, and other digital platforms. Good UI design enhances user experience and usability. As web designers, although we are also well-versed on the technical elements of UX and web design, and understand the limitations and opportunities of each project, we offer limited expertise on coding and development.
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Print and Publication Graphic Design
This involves designing the layout and visual design aesthetics of print materials like brochures, magazines, newsletters and factsheets. The main goal is to enhance readability, engagement, and, of course, make an impression.
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Our graphic design services cover both digital and print, as well as limited motion graphic outputs. For print services, we partner with Solo Press but may source alternative suppliers if required. Printing costs are subject to the chosen supplier and Coco & Bella Creative Design neither takes a cut of any printing cost, or adds any charge onto the total.
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| Our 5-Step Graphic Design Process.
Wondering what the process for graphic design is? Or how graphic designers work? Although the process varies slightly among different designers and projects, Coco & Bella Creative Design Co. follows and works to these key stages:
Briefing Stage: Coco & Bella Creative Design Co. will hold an introductory client meeting to understand the client’s vision, goals, and requirements. This can be face to face, by video call, or a telephone call. A written project brief is then required, outlining objectives, target audience, budget, timelines, and any specific brand guidelines. For new clients, we reserve the right to request a 50% non-refundable deposit upfront, before any design work commences.
Research and Analysis: As part of the design process, we will conduct market research to investigate the industry, competitors, and target audience of the client. We will get familiar with the brand identity and tap into trends while maintaining longevity.
Conceptualisation and Ideation: We will brainstorm a variety of ideas, and may create mood boards to visually explore directions and themes. The client will then pick a concept we us to either develop, or to move forward with.
Design Development and Refinement Cycle: Now, it’s time for prototyping and mockups! We will solidify the best ideas into more polished designs using design software, making time for revisions based on client feedback. Please note that unless we have neogiated and agreed upon a set price for a project, Coco & Bella Creative Design Co. bases any work done by it's designers on an hourly rate. Generally, minor revisions, alterations, amendments etc., may be included in the original quotation provided to the client, but any major changes, or a deviation from the original brief may incur additional costs.
Final Production and Delivery: Once the final revision is complete, we will prepare the file(s) with all necessary file formats. We will also conduct quality control once more and deliver the final design files to the client.
| Our Tools and Frameworks.
Coco & Bella Creative Design Co. uses the following tools, platforms and software:
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Design Software: Adobe Creative Suite (Photoshop, Illustrator, InDesign), Canva, Figma, Adobe XD, ClipChamp.
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Collaboration Tools: Trello for team collaboration and project management.
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Video Meetings: Whereby and Microsoft Teams.
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File Management: Dropbox or Google Drive for file sharing and storage.
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Typography Resources: Google Fonts, Adobe Fonts.
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Stock Imagery and Icons: Shutterstock, Unsplash, Pexels, and Adobe Stock.
| Pricing for Our Design Services.
We set out our pricing and costs for bespoke design projects in a fair and transparent way. Estimates are always provided to clients before any project is started, or work undertaken and they can be in written or verbal form depending on the client. Estimates are provisional and the information contained within them are for valuation purposes only. Final costs may be higher or lower if the initial timescale or requirements change.
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For large projects that are equal to multiple studio days, we require a non-refundable deposit of the equivalent of a day's work paid by the client. This acts as a firm commitment on the project and ensures studio time. As the frequency of incoming jobs and projects is always very fluid, it's critical that we can schedule them as booked time against requirements and delivery expectations. The balance is to be paid upon completion of the project.
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We reserve the right to change our pricing structure at any time and make every effort to inform our clients before doing so. Since we have been in business (June 2021), our pricing structure has remained the same.
| Invoices and Payments.
Coco & Bella Creative Design Co.'s payment terms and conditions are the standard 30 day settlement from the date of the invoice sent. Clients must pay the full invoice within this timescale by BACS transfer. Any deposit paid by the client for a project, will show on the invoice as a deduction.
| Refusal of Services.
Coco & Bella Creative Design Co. reserves the right to decline services to a client on the basis that a) we feel as though we cannot deliver the design requirements to the client's wishes, b) that the client requesting the work owes Coco & Bella Creative Design Co. costs already incurred from previous work, or c) that the vision and values of said client do not align with those of Coco & Bella Creative Design Co.
| Our Portfolio.
Coco & Bella Creative Design Co. may include examples of it's work within it's portfolio. We retain the right to do so under the terms of service, unless you have expilicity instructed us not to. We understand and appreciate that some creatives may contain sensitive information (such as financial, commercial or other business sensitive) and therefore we will not include this in our published portfolios. We do not share the majority of the work we have done for the NHS or any of its partners, for example because of this very reason.
It is important for us (Coco & Bella Creative Design Co.) to be able to visualise the services we offer, and to demonstrate what we can do for other potential clients and therefore we may add creative work automatically to our portfolio, or other digital platforms. It also allows us to help market or promote our clients. Demonstrating our work is not limited to this page, but may also be used on any other page on our Site, our social media channels, and/or our Behance Portfolio page.
| Poster Store Policy.
The digital and print poster designs sold on our Site and within our Etsy Poster Store, which is externally linked from our Site, are all original designs created by Coco & Bella Creative Design Co.
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You are not permitted to resell or share these products with any other third parties without explicit permission to do so, which is not generally implied.
By purchasing a product from our store, and our external Etsy Store, you are agreeing to comply with these terms and conditions. Failure to adhere to the above could result in potential legal action.
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We do not allow refunds on our digital download posters because the files are available immediately upon receipt of payment and cannot be returned once purchased.
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For print posters, these are made to order and therefore refunds will only be granted if the print received by the customer is proven to be defective. We have a robust quality-checking process in place so these instances are extremely rare. We do not accept exchanges.
We provide tracking information on all shipments of print posters and cannot accept responsibility for missing parcels. Please ensure that you enter address details accurately and check them carefully before completing your purchase. If you have any issues regarding the delivery or receipt of your package, please contact the courier directly quoting the tracking number. We will not provide refunds for undelivered parcels - once the parcel is shipped, we have fulfilled our responsibilities for the completion of the order.
| Our Trademark.
Coco & Bella Creative Design Co. is a registered trademark and therefore cannot be used without our explicit permission for anything design related. This includes the use of our name, our brand assets, and products from our Poster Stores (on this website and on third party websites such as Etsy.)
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The only exception to this, is the use of any deliverable we may have created for a client which may have our name on, or if you have purchased a product from one of our stores.
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You are not permitted to copy our name (Coco & Bella Creative Design Co.) or use it on anything that you have not been provided permission to do so. Use of our primary logo, and any subsequent colourway variants is prohibited unless you have been granted explicit permission to do so.
Contact.
If you have any questions or concerns about the terms and conditions (used as an umbrella expression for all the policies on this page), please contact us using the following channels:
Address
33A Osborne Road
Warsash
Hampshire
SO31 9GJ
Call or Email
+44(0)7456 525 525
Privacy Policies.
| General Data Protection Regulation.
The General Data Protection Regulation (Regulation (EU) 2016/679, abbreviated GDPR) is a European Union regulation on information privacy in the European Union (EU) and the European Economic Area (EEA).
The GDPR is an important component of EU privacy law and human rights law, in particular Article 8(1) of the Charter of Fundamental Rights of the European Union. It also governs the transfer of personal data outside the EU and EEA.
The GDPR's goals are to enhance individuals' control and rights over their personal information and to simplify the regulations for international business. It supersedes the Data Protection Directive 95/46/EC and, among other things, simplifies the terminology.
In line with GDPR, our Privacy Policy for our clients is detailed as follows:
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We do not share or allow access to your information by any third party, except where required by law or when business activities have been conducted directly with you. Any data we have on record is kept on private and secure servers owned by Coco & Bella Creative Design Co. and not on any shared third party server.
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Your information will only be used in the normal conduct of our business activities, therefore reducing your data footprint and risk of exposure.
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We constantly and actively protect your data against active threats and malicious attempts of access.
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We only hold the absolutely necessary personal information (stricter than GDPR regulations) required to contact you in the conduct of our regular business activities.
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If you have previously consented to receive emails from us, you do not need to take any action to remain part of our records. However, you are free to update the information you have provided us with or have it removed at any time by simply contacting us at support@cocoandbellacreativedesign.co.uk
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Professional Information.
We may also ask you to provide professional information when you enquire to exhibit, register to visit or sign up to of our newsletters. Professional information may include some or all of the following: company name, company address, and/or company email address.
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Additionally, you may provide us access to your data especially if you are a client of Coco & Bella Creative Design Co. This may include, but not be limited to, access to private data storage, or the sharing of passcodes, assets or systems. All shared data is treated in the same way and is stored securely on our private servers.
Security.
Online privacy and security is an important aspect of our customer service and we take it extremely seriously. We use a variety of the latest technologies and procedures to protect your personal information from unauthorised access, destruction, use or disclosure.
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We restrict access to your personal data to employees of Coco & Bella Creative Design Co., and any third parties who have also been granted access by you to have that information on their files. This would be in very rare cases and only when you have given us strict and explicit permission to do so. We maintain physical, electronic, and procedural safeguards to protect your personal data.
For some services you access on our website, such as a private client page, we may ask you to provide security information that only you will know. Security information may include some or all of the following: username, email address, password or code, or a memorable word.
How long we keep your personal information for
We’ll keep your personal information for as long as we need it, or until you have instructed us to delete it securely. We may also keep it to comply with our legal obligations, resolve any disputes, to simplify future design tasks, and to enforce our rights. These reasons can vary from one piece of information to the next, so the amount of time we keep your personal information for may vary.
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In all cases, our need to use your personal information will be reassessed on a regular basis, and information which is no longer required for any purposes will be disposed of securely.
If you’re unhappy with any aspect of how we handle your personal information, please email us at: support@cocoandbellacreativedesign.co.uk. You also have the right to contact the Information Commissioner’s Office (ICO), the supervisory authority that regulates handling of personal information in the UK. You can contact them at:
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Website: www.ico.org.uk
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Phone: 0303 123 1113
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Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF
You also have the option to register your complaint using the European Commission Online Dispute Resolution (ODR) platform. This is a web-based platform that is designed to help consumers who have bought goods or services online to deal with issues arising from their purchase.
| Privacy Policy (for this website).
This Privacy Policy governs the manner in which Coco and Bella Creative Design Co. collects, uses, maintains and discloses information collected from users of this website (www.cocoandbellacreativedesign.co.uk). Users may be asked for appropriate personal identification information to maintain contact when discussing requirements or our services, and for the solicitation of any feedback or service advocacy. Furthermore, we securely disregard any personal identification information we may hold, upon request.
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We may collect non-personal identification information about users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer (device) and technical information about users' means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.
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We do not sell, trade, or rent users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with trusted affiliates for the purposes outlined above.
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Coco and Bella Creative Design Co. has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
| Acceptable Use.
This acceptable use policy sets out the terms between you (the visitor to our website) and us (Coco & Bella Creative Design Co. under which you may access our website www.cocoandbellacreativedesign.co.uk (“our site”).
This acceptable use policy applies to all users of, and visitors to, our site. Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use. Furthermore, visitors to this website are bound by all additional sections on this Legal page, where deemed appropriate by us.
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By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
| Cookie Policy.
We use cookies to potentially personalise content, to provide social media features and to analyse traffic to our site. Cookies are small text files that can be used by websites to make a user’s experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this Site. For all other types of cookies, we require your permission. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, please note that some parts of the Site may not function properly.
| Device Policy.
We may also collect certain data automatically from your visit to our Site (www.cocoandbellacreativedesign.co.uk) or use our services. This may include (but is not limited to) some or all of the following:
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How you connect to the internet (including IP address)
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How you engage with our site
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Screen resolution, browser data stored on your device (such as cookies), information about the device software you are using such as internet browser and location data (city, region of the IP address you used when accessing our services).
| Consent.
We (Coco & Bella Creative Design Co.) may collect other information from you such as on enquiry forms on our website (www.cocoandbellacreativedesign.co.uk), when we use cookies to collect information about the device you use to access our Site, or sometimes by third parties who may collect this on our behalf. You may be asked to consent to this before using our website (www.cocoandbellacreativedesign.co.uk).
If you choose not to give your consent, or you later remove it, this may affect our ability to provide you with the services you wish. We may also rely on consent in the following scenarios:
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Marketing: Occasionally, we may want to let you know about our products, services and offers, or those by our partners. We may also want to include you in any potential prize draws, competitions, membership offers, surveys and other promotional activities.
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Market research: we may send you invitations to participate in market research. If you do so, it is hereby acknowledged that your feedback is given with your consent.
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Administration: We may use the information you have given us to help us to improve our services, to maintain our records and other administrative purposes, and to enable Coco & Bella Creative Design Co. to provide the most accurate data for our customers and clients.
| Prohibited User Policy.
You may use our Site (www.cocoandbellacreativedesign.co.uk) only for lawful purposes. You may not use our Site in any way that breaches any applicable local, national or international law or regulation, that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
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You are not permitted to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards below. This includes but is not limited to any examples of work we have created for clients, or their brand assets (logo, name, graphics, imagery etc.). You cannot transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam). You are not allowed to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
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You may not reuse any of the content we have published on our site to produce as your own work, whether for financial gain or not. The content on our site has been created by us and is therefore protected under copyright law. This includes copy, imagery that we have created, altered or manipulated from the original source which we accessed the rights to, or vector graphics we created.
Copyright Ownership & Intellectual Property.
Copyright Ownership
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Copyright protection automatically arises when Coco & Bella Creative Design Co. creates an original design and fixes it in a tangible form like a printed or digital file.
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Designer as Author
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As the graphic designer, Coco & Bella Creative Design Co. is considered the "author" and, therefore, the initial copyright owner of all the designs we create.
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Assignment/Licensing
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Coco & Bella Creative Design Co. can choose to assign (transfer) a copyright to a client or employer, or license them the right to use the design while retaining ownership. Coco & Bella Creative Design Co. automatically transfers the copyright across to the client on delivery of the project, however, considers it a shared copyright in the instances of it using that work as an example in it's portfolio, or for social media purposes. The client must notify Coco & Bella Creative Design Co. if a project is sensitive (especially in commercial circumstances), and should not be shared publically.
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Copyright and Client Relationships
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The terms and conditions on this page (www.cocoandbellacreativedesign.co.uk/legal) act as a clear contract
between Coco & Bella Creative Design Co. and it's clients, outlining copyright ownership, usage rights, and any other relevant terms.
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Client Ownership
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When Coco & Bella Creative Design Co. are commissioned to create a design, the client will typically own the copyright, unless otherwise agreed in the contract.
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Designers Retainment Rights
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As the designer, Coco & Bella Creative Design Co. is prohibited to use the artwork elsewhere (except as detailed above - portfolios ((both on this website, Behance and other portfolio platforms)), social media etc.), but can definitely claim it as their creation.
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Using Third-Party Materials.
Obtaining Permissions
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When using images, fonts, or other creative works created by someone else, Coco & Bella Creative Design Co. obtains the necessary licenses or permissions from the copyright holder. Coco & Bella Creative Design Co. occasionally sources materials from non-licensed suppliers however. Generally, Coco & Bella Creative Design Co. will incorporate the costs of any licenses purchased and obtained on behalf of the client, but will notify the client in cases or circumstances when it doesn't. Clients must obtain the license for fonts where one is required to be able to permit use of them commercially.
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Creative Commons
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Occasionally, any creatives that Coco & Bella Creative Design Co. design for clients may be placed under a Creative Commons license, which allow us as creators to specify how our work can be used.
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Stock Imagery
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When using stock imagery, Coco & Bella Creative Design Co. ensures it has the correct license for the intended use (e.g., commercial, non-commercial).
Font Licenses
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Digital font files are protected under copyright law, so Coco & Bella Creative Design Co. ensures it has the appropriate license for using fonts in it's work. Coco & Bella Creative Design Co. generally uses Adobe and Google fonts, for which a license is obtained. In special circumstances, the client must ensure it has obtained the license for fonts/typefaces that are only permitted to be use for commercial purposes.
Avoiding Infringement
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Coco & Bella Creative Design Co. will not attempt to "trick" copyright by distorting, blurring, or otherwise stylizing images it doesn't own.
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